Shipping policy

Triple Nickel Woodworking currently ships to addresses within the United States using UPS and FedEx. We do not ship with USPS.

SHIPPING RATES AND CARRIERS

Available UPS and FedEx services and their calculated rates are displayed at checkout based on the delivery address, package size, and package weight. The service selected at checkout is the service used for shipment unless we contact you about a necessary adjustment.

MADE-TO-ORDER PRODUCTION

Most boards are made to order. After checkout, we will email a design proof when personalization or custom artwork is involved. Production begins only after the customer approves the proof. The estimated production timeframe will be communicated during the proof and order process and can vary with design complexity and current workload.

DELIVERY ESTIMATES

Carrier delivery estimates begin after the completed order is transferred to UPS or FedEx. They do not include design-proof or production time and are not guaranteed. Weather, holidays, service disruptions, and other carrier delays are outside our control.

TRACKING

Tracking information is sent when the order ships. Please allow time for the carrier to scan the package and update its tracking system.

SHIPPING ADDRESSES

Review the shipping address carefully before placing an order. Contact us through the Contact page as soon as possible if a correction is needed. We can update an address only before the package is transferred to the carrier. Additional carrier fees caused by an incorrect or incomplete address may be the customer's responsibility.

DAMAGED, LOST, OR DELAYED SHIPMENTS

Inspect the package when it arrives. Contact us through the Contact page within 7 calendar days of delivery if the item is damaged. Include the order number and clear photographs of the item, the damage, the shipping box, and the packaging, and keep all packaging while the claim is reviewed.

If tracking appears stalled or a package may be lost, contact us so we can work with UPS or FedEx. A carrier investigation may be required before a replacement or refund can be issued.

SHIPPING CHARGES

Shipping charges are not refundable unless the shipment was incorrect because of our error or a refund is otherwise approved under our Return and Refund Policy.