Refund policy

Because most Triple Nickel Woodworking boards are made to order and personalized, please review these terms before purchasing.

DESIGN PROOFS AND CANCELLATIONS

We will email a design proof for approval before production begins. Changes or cancellation may be requested before the proof is approved. Once the customer approves the proof, production begins and the order cannot be changed, canceled, returned, or refunded except when the item arrives damaged, is defective, or differs from the approved proof because of our error.

CUSTOM AND PERSONALIZED ITEMS

Custom, personalized, logo, ranch-brand, family-name, and Masterpiece orders are final sale after proof approval. Natural variations in hardwood grain, color, figure, knots, mineral streaks, and appearance are part of the character of real wood and are not defects. Colors may also appear slightly different on screens.

READY-MADE ITEMS

A non-personalized, ready-made item may be returned within 14 days after delivery. It must be unused, unwashed, unaltered, and in its original condition and packaging, with proof of purchase. Contact us through the Contact page before sending an item back. Returns sent without prior authorization will not be accepted.

The customer is responsible for return shipping on an eligible ready-made item unless the item was damaged, defective, or incorrect because of our error. Original shipping charges are not refundable.

DAMAGES, DEFECTS, AND INCORRECT ITEMS

Inspect your order when it arrives. Contact us through the Contact page within 7 calendar days of delivery if the item is damaged, defective, or incorrect. Include your order number and clear photographs of the item, the damage, the shipping box, and the packaging. Keep the item and all packaging until the claim is resolved.

When a covered issue is confirmed, we will repair or replace the item, or issue an appropriate refund, depending on the circumstances.

EXCHANGES

Custom and personalized items cannot be exchanged after proof approval. For an eligible ready-made item, contact us before returning it so we can help determine the best solution.

REFUNDS

If a return or refund is approved, we will notify you after the returned item is received and inspected. Approved refunds are issued to the original payment method. Your bank or card issuer may require additional time to post the refund.